Shipping Policy - little orange fish will only ship to customers residing in the United States. All orders will be shipped Flat Rate with tracking via the United States Postal Service (USPS). Some orders may also be shipped with Signature Confirmation. Please take into consideration that transit time does not include the day an order ships, Sundays, or any national holidays. little orange fish is not responsible for any delays in the delivery of your order such as weather or other conditions that may affect the carrier and are beyond our control. And, although it is not a situation we anticipate, if an item is no longer in our inventory and cannot be shipped, or we are unable to fulfill the quantity you have ordered, we will notify you as soon as possible. Please see our General Terms & Conditions Page for more information. DUE TO TRANSIT DELAYS RELATED TO COVID-19 AND ITS IMPACT ON THE USPS AND OTHER CARRIERS, SHIPPING TIME MAY BE LONGER THAN NORMAL.
Our shipping rates:
Special Requests - If you need expedited shipping or have special instructions, please contact us directly at 817-416-7774 prior to placing your order. If you would like your merchandise to be gift-wrapped please specify this during checkout in the customer feedback box.
Lost & Delayed Packages - All packages that go missing via USPS will be offered store credit only (no refunds). We are not responsible for missed deliveries, items being held by the post office, or undeliverable items. In the event the carrier is unable to deliver your package and leaves a notice, it is your responsibility to pick up said package or schedule a redelivery. If a package is not picked up in the timeframe allotted by the USPS and is returned to us, we will contact you for further instruction. At this point we may, at our discretion, cancel your order and issue a credit to your account for the value of the merchandise purchased.
PLEASE DOUBLE CHECK THAT YOU HAVE PROVIDED US WITH THE CORRECT SHIPPING ADDRESS. If a package is returned to us because you provided an incorrect or incomplete address, non-existent street name, or other discrepancy related to the recipient's name and/or address, we will contact you to get corrected delivery information. We may, at our discretion, charge you to ship out the package again even if you originally qualified for free shipping.
little orange fish wants you to be completely satisfied with your purchase. Although we do not offer refunds, we will gladly accept returns for an exchange of merchandise or for store credit. Our Return Policy varies slightly for online and in-store purchases, so please continue reading.
Clearance items and special orders are always final sale. For a detailed list of what cannot be exchanged, see below.
Returns for online purchases - Only merchandise or size exchanges can be made for orders placed online, and items must qualify for a return (see below). If you are unhappy with your order or an item does not fit, please contact us within 10 days of the delivery date to resolve the issue. Please email us or call 817-416-7774 to find out if the size you need is in stock, or for help with the exchange. If we no longer have the size you need and are unable to reorder it, we will help you find a comparable replacement.
Items must be returned to little orange fish at the customer’s expense before the replacement merchandise is shipped. Once the exchange is processed, we will pay for the shipment of your replacement merchandise. Returns without prior communication will not be accepted.
Returns for in-store purchases – A return for an exchange of merchandise or store credit can be made within 30 days of purchase. The customer must have a copy of the original receipt or gift receipt, and items must qualify for a return (see below).
Items that cannot be returned/exchanged:
Items subject to a shorter exchange window:
Return Disclaimer - We reserve the right to limit returns and to deny a return if the original transaction cannot be verified. It is our discretion whether or not to allow a return outside of the official 30-day window. If allowed, store credit will be granted in the amount of the current selling price or the price paid, whichever is lower.
Transaction Verification – To process a return, we require a copy of either the original receipt or gift receipt in order to verify the original transaction. If the customer does not have an original receipt or a gift receipt, it is our discretion whether or not to move forward with a return. For returns without a receipt, we may request a valid I.D. and will enter this information into our return database. Using this information or the customer’s email address, we may attempt to search for the original transaction. If the transaction is located, the return will be processed as a return with a receipt.
If no receipt is present and the original transaction cannot be located, but the merchandise in question otherwise qualifies for a return, it is our sole discretion whether or not to proceed. If we do, it will be to offer an exchange for store credit in the amount of the current selling price or the price at which the item was last sold, whichever is lower.